Police Clearance Certificate Malaysia 2026: Fee & Steps

Police clearance certificate Malaysia is the phrase everybody types after an employer overseas asks for one. The trouble starts immediately, because the document does not come from a police station, and the police portal has no service page for it.

So people queue at the balai and get told to go somewhere else. Alamak. The real thing is the Certificate of Good Conduct, it comes from Wisma Putra, it costs RM 20.00, and the part that hurts is the waiting.

Quick Answer: Malaysia’s police clearance certificate is the Certificate of Good Conduct (CGC), or Sijil Kelakuan Baik (SKB). The Ministry of Foreign Affairs issues it, PDRM does the vetting, and you apply online at e-Konsular. It is RM 20.00.

• Where: online only, at e-Konsular. No counter application, no paper form.
• Cost: RM 20.00 — and since 20 June 2026 you pay when you apply, not when you are approved.
• How long: KLN’s user guide says 30 to 90 working days. Its mission pages say 10 to 60 days. Both are official.
• Catch: it is for overseas use only. A domestic-use application is cancelled on sight.

Not the policeWho can applyFee and wait

Wrong Agency, Right Document

The Malaysian police do not hand the public a good-conduct certificate. The Ministry of Foreign Affairs does, through its Consular Division, and the official wording is blunt: applications “may only be made online via the Ministry of Foreign Affairs, Malaysia e-Konsular portal”.

PDRM is still in the loop — it runs the security vetting, and it is PDRM that approves or does not. But it has no public counter for this. Its public-services index runs from quotations and careers through licensing, police volunteers and Rakan Cop, with no good-conduct certificate on it, and its e-Perkhidmatan page lists two public systems: the Sistem Semakan Online, for police report outcomes, traffic summonses, recruitment status and general licence applications, and SISPAA for complaints. Neither issues a certificate.

The names to search for: Certificate of Good Conduct (CGC), Sijil Kelakuan Baik (SKB), and the system, e-Konsular. We could not verify “e-SPKK” or a PDRM e-SPKK system as an official name or route — the confirmed application route is e-Konsular, run by the Ministry of Foreign Affairs, not PDRM.

⚠️ Editor’s Note: KLN’s own guide states that since 1 July 2013 the application must be submitted through e-Konsular, and that hardcopy documents are no longer accepted. Anyone offering to walk your forms in is selling you something you cannot buy.

Who Can Apply, and What the Certificate Actually Says

The certificate is narrower than people assume. KLN describes it as a document verifying that the individual has no misdemeanour or criminal record during the period of stay in Malaysia — it says nothing about anywhere else you have lived.

It is also not only for Malaysians: citizens, residents and foreigners who have previously resided in Malaysia for at least 6 months may apply — the route for an expat who worked here and now needs Malaysian clearance to move elsewhere.

And here is the line that stops people. The form itself warns that the certificate is strictly for international purposes only, and that applications for domestic use within Malaysia will be immediately cancelled. If a Malaysian employer or landlord is asking for a police clearance, this is the wrong document; applying anyway pays the fee up front for nothing, and KLN publishes no refund policy for a cancelled application.

The purposes the form offers: further studies, working, accompanying a spouse, family member or guardian, permanent residence, citizenship applications, a working holiday visa, a holiday visa request. Adoption is not on that list — ask the Consular Division before you pay, not after.

Fee, Timing, and the Two Official Numbers That Disagree

The fee is RM 20.00 per certificate, inclusive of processing. The change worth knowing is when you pay: since 20 June 2026 KLN takes payment at the start of the application instead of on approval, and the certificate was redesigned. An older KLN payment manual describing the pre-change order is still online, so do not be surprised if other pages you find still describe paying after approval.

Timing is where the official record contradicts itself. KLN’s e-Konsular user guide says the application takes between 30 to 90 working days; KLN’s overseas mission pages say the vetting may take 10 to 60 days. Same ministry, both published.

⚠️ Editor’s Note: we are not picking one of those numbers and calling it the truth. 30 to 90 working days and 10 to 60 days are two different published ranges, not two versions of the same guarantee. Plan on the longer one. KLN also states plainly that any request to expedite will not be entertained, and that no alternative exists to speed it up.

If you already have a police or court record, KLN says it will take more than 90 working days.

Every figure in that table is published by KLN, not estimated. Where KLN publishes nothing — refunds, appeals, what counts as a disqualifying record — this guide says nothing either.

What to Have Ready Before You Start

Missing paperwork is the single most common reason an application comes back needing revision:

• An active passport, expiring no less than 6 months from the date you apply. KLN states an active passport is mandatory and a travel pass will not substitute.
• The right identification type. Malaysians must register with the IC number — use a passport number instead and KLN says the application is cancelled and the account blocked. Non-Malaysians use their current, valid passport number.
• One account only — KLN states each individual should have one e-Konsular account.
• A supporting document matching your stated purpose — a job offer letter, a study offer letter, proof of residence abroad such as a utility bill, or a visa letter or official government instruction from the destination country asking for the certificate. Mandatory for Malaysians and foreigners alike; KLN says an application without it will be rejected.
• That document as a PDF, no larger than 2 MB.
• A passport-size face photo — up to 5 MB, in jpg, jpeg or png, hair not covering the face, and no selfies — plus an image of your passport details page, jpg, png or pdf, up to 5 MB.

You also need to know which country is asking: the certificate names it and is restricted to use there. You may run up to 2 applications at once, and KLN requires them to be for different countries.

The Application, Step by Step

The flow is short. The waiting is the long part.

• Register at e-Konsular. One account, IC number for Malaysians, passport number for everyone else.
• Start a new application: personal information matching the ID type above, the purpose of travel and destination country, the supporting document for that purpose, and photographs.
• Upload the supporting document for that purpose. This is the step that gets applications rejected.
• Pay the RM 20.00. Since 20 June 2026 this happens here, at the start of the application, not after approval.
• Wait, and check your own status. KLN states it is the applicant’s responsibility to follow the application in the system, and that a slip is emailed once it is approved.
• Download the certificate from e-Konsular once the status turns Approved.

You can check a status without logging in: KLN runs a public SKB check that takes a MyKad or passport number, an email, or your transaction code.

Two status words are easy to misread. Rejected means the application needs revising by you; Cancelled means it was cancelled so you can resubmit. Failed is the only one that means PDRM did not approve it.

After Approval — and What Happens If PDRM Says No

Counter collection is gone. KLN’s e-Konsular page states that collection at the counter is no longer provided; the certificate is generated, digitally signed and stored as a PDF for you to download and print. To confirm it is genuine, open it in Adobe Reader version 10 or above and check the signature panel.

It is valid for 1 year from the PDRM approval date, and the current manual lets you download it at any point inside that year. Do not assume the receiving country accepts it that long, though — KLN itself warns that certain countries or companies require an approval date less than a year old.

⚠️ Editor’s Note — a rule that changed: plenty of pages still say you must download within 7 days of paying or pay again. That came from KLN’s older payment manual, written when payment happened after approval. The manual now linked from the ministry’s own home page has no second-payment section at all. Still, download it the day it is approved.

If you have a record. Here is everything KLN publishes, and we are not going past it. Applications from people with police or court records take more than 90 working days, and a Failed status is “in most cases” due to past court or police records. That is everything we could find in the materials KLN publishes: none of the pages we checked set out what counts, how old a record must be, how a spent or compounded matter is treated, or whether there is any appeal.

So nobody online can tell you what will happen in your case, us included. Write to the Consular Division at [email protected], or speak to a lawyer, before you build a move around an assumption — and note that the fee is now taken up front, with no published refund policy.

Attestation Is a Different Counter

People mix up these two Wisma Putra services and turn up at the wrong one. The certificate is applied for online and never involves a counter. Attestation — getting a Malaysian document stamped for use abroad — is a walk-in service at the Consular Division, under normal circumstances collected the same day or at the latest the next working day.

Attestation validates the stamp and signatures on a Malaysian document before it is used outside the country. The good-conduct certificate itself arrives digitally signed by KLN; if a receiving country separately asks for it to be attested, confirm that with the Consular Division or the destination country’s mission before you assume it is not needed. Counter hours are Monday to Thursday 8.30 am to 4.00 pm, Friday 8.30 am to 12.00 pm and 2.45 pm to 4.00 pm, last entry 15 minutes before closing or the Friday prayer break, closed Saturday, Sunday and public holidays. Enquiries: [email protected].

Applying from overseas uses the same e-Konsular form. What changes is who you ask locally: the nearest Malaysian Embassy, High Commission or Consulate General, of which KLN lists over 100. Do not ask them to apply for you — KLN states plainly that a mission is not authorised to apply on anyone’s behalf, nor to amend a certificate once issued.

Walaoeh Verdict

Start it as early as you can. Everything here is cheap and nothing is fast. RM 20.00 is not the cost; the cost is the 30 to 90 working days sitting between you and a visa deadline, with no fast lane at any price.

Both mistakes that hurt are avoidable. One is going to a police station: PDRM does the vetting, Wisma Putra issues the certificate. The other is applying for a job here at home — the form says international purposes only. Get the destination country right, attach the letter that proves why you need it, pay the RM 20.00, then check the status yourself every so often — KLN says that is the applicant’s job, not something it will chase you about.

Frequently Asked Questions (FAQ)

Sources

Every figure here comes from an official Malaysian government page on kln.gov.my (including the e-Konsular system) or rmp.gov.my, each fetched and checked on 12 September 2026. Where two official pages disagree, both are shown above.

• e-Konsular — Sijil Kelakuan Baik (the application system itself)
• KLN — e-Konsular user manual, Certificate of Good Conduct module (the version linked from the ministry’s own home page)
• KLN Consular Division — User Guide: Good Conduct Certificate via e-Konsular, May 2024
• KLN — Changes in Certificate of Good Conduct application, effective 20 June 2026
• KLN — Certificate of Good Conduct (mission page, 10 to 60 days figure)
• e-Konsular — check an SKB application without logging in
• e-Konsular — index of user manuals
• KLN — Attestation of Documents
• KLN — Malaysian missions abroad
• PDRM — public services index
• PDRM — e-Perkhidmatan (the two online systems PDRM actually runs for the public)
• PDRM — FAQ

Consular Division, Ministry of Foreign Affairs, Wisma Putra, No. 1, Jalan Wisma Putra, Precinct 2, 62602 Putrajaya. Certificate enquiries: [email protected]. Ministry line 03-8000 8000 (8.30 am to 5.30 pm); after-hours emergency duty officer (not for certificate queries) 03-8887 4570. PDRM headquarters, if you want to confirm any of the above with the police themselves: 03-2266 2222.